Refund policy

Please ensure to record an unpacking/unboxing video while opening your package. Without this video, we will not be able to process any damage claims.

• Each product is thoroughly inspected before shipping to avoid any damage or defects.
• We do not accept returns or exchanges unless:
• The product was damaged during transit.
• The product has a manufacturing defect.

If you receive a damaged/defective product:

• Notify us within 24 hours of receiving your order. Send clear images of the damaged item along with the unboxing video to info@piyagujwells.in.

If your return is accepted:

• You must ship the product back to us (return shipping is to be paid by the customer).
• Once we receive and inspect the item, we’ll process a replacement.
• If the same product is out of stock, a refund will be issued to you within 7–12 days (after deducting the initial shipping charges).

You can always contact us for any return question at info@piyagujwells.in.